Consultations are by appointment and can be booked over the telephone during surgery hours.
In a number of cases it might be worth considering an appointment with a practice nurse rather than a doctor. Practice nurses are qualified to deal with many conditions and you may be seen more quickly.
If you cannot attend an appointment for any reason please inform us as soon as possible in order for us to give the slot to someone else.
Face to Face Appointment
Urgent/same day appointment
These appointment are used for medically urgent cases which cannot wait till next routing appointment. Patients are advised to call the surgery from 8.30 am for the morning session and 2.30 pm for the afternoon session. Prior to booking these appointments practice staff will ask the reason for this appointment and it would help if patients could inform he receptionist of the nature of the appointment required.
Routine Appointment (pre-booked)
These are available to be booked up to 4 weeks in advance.
It may not always be necessary to have a face to face appointment with doctors and nurses but they make themselves available to speak to patients on the telephone during the course of the day. if you wish to speak to a clinician on the telephone please provide a number where you can be contacted. If your phone does not accept calls from a withheld number please provide an alternative contact number for us to use.
If the call is urgent the receptionist will ask the doctor/nurse to call the patient as soon as possible. Please make sure that the practice has your correct contact details including your mobile number and email address.
If you cannot attend an appointment for any reason please inform us as soon as possible to order for us to give the slot to someone else. This can be done by phone, email, Patient Access.
Repeat prescriptions can be requested as follows:
- In Person - return the repeat request part of your prescription with the required items clearly marked
- By post - send it with a stamped addressed envelope if you want us to post it back to you.
- By fax - to 020 8521 1751
- On Line - Via Patient Access
- The Practice no longer accepts medication requests over the phone.
Please allow two full working days for prescriptions to be processed and remember to take weekends and bank holidays into account.
Patients on repeat medication will be asked to see a doctor, nurse practitioner or practice nurse at least once a year to review these regular medications and notification should appear on your repeat slip. Please ensure that you book an appropriate appointment to avoid unnecessary delays to further prescriptions.