TELEPHONE: We have identified issues with our telephone system which we are looking to address by implementing a new one. Due to the complex nature of the system, this may take a few months to switch over. We kindly thank all our patients for their understanding. You can still access other services: E-Consult, calling the practice as normal or NHS 111. 

Patient can now prebook or cancel an appointment, request repeat prescription or pre-register on line.  Please inform the practice to provide you with your access pin.

Patients Group

The group launched in 2018. It is made up of volunteers who review how services are delivered at The Firs and suggest ways that problems might be overcome and services improved. The members’ role is similar to that of school governors: they are “critical friends” of the practice. The group wants to be known simply as the Patients Group.


Members are expected to think about the wider patient interest, not just their own personal concerns when making decisions. The Patients Group is definitely not a complaints board.

There are four members of the group's executive committee:

Jean King - Chair

Neil Levis - Deputy Chair

Janet Ashley - Secretary

Andy Simons - Communications Officer

If you are interested in joining the Patients Group , email Janet Ashley, our secretary on

We need young people, workers, retirees, people with long-term conditions and people from all ethnic groups.

If you don't have email, you may fill out contact details here:

Complete the Patient Group Sign-up Form Online

Or alternatively fill out your details at the reception and drop it in our dedicated box.

Below are links to minutes of open meetings, details of our constitution, our action plan and our survey of patient's views.


How the Patient Group works.

Patient survey (summer 2018).

Launch meeting (March 2018).

First open meeting (May 2018).

Second open meeting (November 2018).

Our action plan (2018).



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